Privacy Policy
Last updated: October 20, 2026
OpenRealtor is an independent product and is not affiliated with, endorsed by, or sponsored by realtor.com, Move, Inc., or the National Association of REALTORS®. REALTOR® is a registered collective membership mark of NAR.
1. Information We Collect
When you use OpenRealtor, we collect the following types of information:
- Account information — email address and password when you register
- Property videos — walkthrough videos you upload for analysis
- Analysis results — floor plans, condition scores, listing copy, and other outputs generated from your videos
- Usage data — how you interact with the platform, features used, and performance metrics
2. How We Use Your Information
We use the information we collect to:
- Provide and improve the OpenRealtor analysis service
- Generate property reports from your uploaded videos
- Communicate with you about your account and service updates
- Monitor and improve platform performance and reliability
- Comply with legal obligations
3. Data Storage & Security
Your data is stored securely using industry-standard encryption. Videos and analysis results are stored in cloud infrastructure with access controls. We use JWT-based authentication to protect your account.
4. Data Sharing
We do not sell your personal information. We may share data with:
- AI service providers — to process video analysis (videos are sent to AI models for analysis only)
- Cloud infrastructure providers — for storage and hosting
- PostHog — product analytics. Server events use your Clerk user id when the request has one. API timing is sent only for listing-brief generation, PDF download, and connected-tool calls that carry a Clerk user id. A request with no Clerk user id is not sent. The website and dashboard load PostHog only when it is configured, with autocapture, session recording, heatmaps, and surveys off. Page loads record a page view and web vitals (LCP, INP, CLS, and FCP). We do not send your email, name, phone, street address, or query strings. A signed-out visit is not tied to an account. After you sign in, the browser is identified by your Clerk user id only.
- Legal requirements — when required by law or to protect our rights
5. Your Rights
You have the right to:
- Access the personal data we hold about you
- Request deletion of your account and associated data
- Export your analysis results and reports
- Opt out of non-essential communications
6. Data Retention
We retain your data for as long as your account is active. When you delete your account, we remove your personal information and uploaded videos. Anonymized usage data may be retained for analytics purposes.
7. Cookies
We use essential cookies for authentication and session management. We do not use third-party tracking cookies.
8. Changes to This Policy
We may update this privacy policy from time to time. We will notify you of significant changes via email or through the platform.
9. Contact
For privacy-related questions, contact us at vihaan@realtylens.co.