Support
A real person reads these, usually the same day. If something we built cost you time, say so plainly — that is the most useful message you can send us.
Prefer your own mail client? Write to us directly and it reaches exactly the same inbox as the form.
support@realtylens.coIf you have linked your phone, text the assistant and ask it to flag something for a human. It will.
support@realtylens.coPlan changes take effect immediately in the dashboard. Charged for something you did not use? Write in and we will sort it out.
support@realtylens.coOpen it from your searches and check the email digest is on. If it is, the usual cause is the digest landing in spam — allowlist openrealtor.co and reload. Still nothing? Write in with the search name.
We only publish an estimate when there are enough comparable sales to stand behind it, so a thin market shows no estimate — evidence too thin rather than a guess. Where we do publish one, the page shows the comps and every adjustment behind it, so you can check the arithmetic yourself.
DOB, HPD and ACRIS coverage is New York City. A genuinely clean record and a lookup that failed are shown differently on purpose — if a section is blank where you expect violations, send us the address.
Tell us plainly what happened. If a bug wasted your time we would rather make it right than have you quietly stop using it.
Typical response within 1 business day.
The more specific the better — an address, a search name, or what you expected to see.